Durable's website contact forms are seamlessly integrated with your Customers section. When a visitor submits a contact form on your Durable website, the information they provide is automatically captured and processed in your customer list.

This automation ensures that you never miss an inquiry and that all potential and existing customer interactions are centralized, saving you time on manual data entry.

When a website visitor submits a contact form using an email address that is not yet associated with an existing customer in your customer list, Durable automatically creates a new customer profile. The information from the form submission populates the relevant fields in this new record.

For example, if a visitor named "Jane Doe" with the email "[email protected]" submits a form with a message, a new customer profile for "Jane Doe" will be created. Her email, name, and the content of her message will be stored in her new profile.

If a website visitor submits a contact form using an email address that matches an existing customer in your customer list, Durable will not create a duplicate customer profile. Instead, the new submission will be added as a message or note directly to that customer's existing profile.

This keeps all communications with a specific customer organized in one place, providing a complete history of your interactions with them.

You can view all form submissions directly in your customer list. To access them:

Within each customer's profile, you will find a record of their contact form submissions, along with any other messages, notes, or invoices associated with them. This centralized view helps you manage customer relationships effectively.

Learn more about managing your customer relationships in Durable: