Durable Payments works separately from financial accounts. You can accept and manage customer payments without setting up a financial account.
Use the Payments section in Durable to review transactions, issue refunds, and respond to disputes.
View payment details
Click Money in the left sidebar, then Payments.
Click a payment to view its details.
The payment details show the amount, status, payment method, customer information, and activity timeline.
Issue a refund
Open the payment.
Click Begin refund.
Choose a full or partial refund. For a partial refund, enter the amount to return.
Review and confirm the refund.
The payment status updates to Refunded or Partially refunded. Refund details appear in the payment timeline.
Respond to a dispute
If a customer disputes a charge with their card issuer, the payment status changes to Disputed. Open the payment and follow the prompts before the response deadline.
You can accept the dispute or challenge it with evidence such as service descriptions, signed contracts, customer messages, and proof that work was completed.
For the complete process, see Respond to a Payment Dispute.