Use the Payments section in Durable to review transactions, issue refunds, and respond to disputes.
Accessing Payment Details
Go to Settings → Payments
Click the View Payments
Click any payment to view its details
The payment detail page shows:
Payment amount
Status
Method
Customer information
Timeline of activity
Issuing a Refund
You can refund payments directly from the payment details panel.
Full refund:
Open the payment details
Select Refund payment
Choose Full refund and confirm
Partial refund:
Open the payment details
Select Refund payment
Choose Partial refund
Enter the amount to return
Confirm the refund
After issuing a refund:
The payment status updates to Refunded or Partially refunded
The invoice balance reflects the refund
Viewing Refund History
Refunds appear in the payment timeline, showing:
Refund amount
Date issued
Remaining balance if any
Handling Disputes
If a customer disputes a charge with their bank:
The payment status will show Disputed
You’ll see the disputed amount
A dispute reason may be shown
A response deadline may be provided
You can either accept the dispute or challenge it.
Accept the dispute
Use this if you agree the customer should receive the funds.
Challenge the dispute
Submit evidence such as:
Service descriptions
Signed contracts or approvals
Messages confirming agreed charges
Documentation or photos showing completed work
Follow the prompts in the payment details panel to upload supporting documents.