Once your services are set up, managing your schedule and keeping track of appointments is simple with the Bookings calendar and Google Calendar integration.
Viewing Your Booking Calendar
Your booking calendar provides a clear overview of all your scheduled appointments.
From your Durable dashboard, click Bookings in the left-hand navigation menu.
You'll see a calendar displaying your weekly schedule and any existing bookings.
Use the Today button to quickly return to the current day.
Click the left and right arrow icons to navigate to previous or upcoming weeks.
If more than one person takes bookings, use the filters at the top of the calendar. Click All to see everyone's bookings, or click a team member's name to see only theirs. Click the pencil icon next to a name to open that person's booking settings.
Manually Creating a New Booking
You can easily add bookings for customers directly from your calendar, for example, if they call you to schedule an appointment.
On the booking calendar, click on an empty time slot on the desired day. Alternatively, click the + New booking button in the top right corner.
A 'New booking' modal will appear.
Under Service, select the service the customer wishes to book.
Under Customer, click Select customer. You can either choose an existing customer or click + Add customer to enter new details (First name, Last name, Email, Phone). Click Add customer.
The Date and Time will be pre-filled based on where you clicked on the calendar, but you can adjust them if needed.
The Total price for the service will be displayed.
Fill in any Pre-booking responses, such as an optional phone number or answers to custom questions.
Click Create booking.
A confirmation message "Booking created successfully" will appear, and the new booking will be visible on your calendar.
Rescheduling Existing Bookings
You can easily reschedule existing bookings using two convenient methods.
Method 1: Using the Reschedule Button
Click on the booking you want to reschedule on your calendar.
A booking details popup will appear.
Click the Reschedule button.
In the reschedule modal, select a new Date and Time for the appointment.
Click Reschedule booking to confirm the change.
Method 2: Drag and Drop
Click and hold the booking on your calendar.
Drag the booking to a new available time slot.
Release to drop the booking in the new time slot.
The booking will be automatically rescheduled to the new time.
Both methods will automatically update your calendar and send notification emails to the customer about the schedule change.
Connecting and Syncing with Google Calendar
Integrate with Google Calendar to ensure your Durable bookings are always up-to-date and to manage your availability seamlessly. Connections are per person, so each team member who takes bookings connects their own calendar.
From the booking calendar view, click Settings in the top right corner.
Under Your settings in the left sidebar, click Google Calendar.
Click Connect.
You will be prompted to sign in with your Google account. Choose the account you wish to connect.
Grant Durable permission to "View and edit events on all of your calendars" by clicking Allow.
Once connected, you'll see several options:
Add bookings to Google Calendar: Toggle this On to automatically create events in your Google Calendar whenever a booking is made in Durable. This is on by default.
Sync Google Calendar events: Toggle this On to display events from your Google Calendar on your Durable booking calendar. This helps you see your full schedule in one place.
Respect busy status: When 'Sync Google Calendar events' is enabled, toggle this On to ensure that events marked as 'busy' in Google Calendar will block booking availability in Durable. If disabled, synced events will appear without blocking availability.
Auto-cancel bookings deleted from Google: Toggle this On to automatically cancel a booking in Durable and notify the customer if the corresponding event is deleted from your Google Calendar.
You can click Sync now to manually trigger a synchronization of your calendars.
To disconnect your Google Calendar, click Disconnect.
Editing or Deleting Booking Services
You can easily modify or remove any of your configured booking services at any time.
From the booking calendar view, click Services in the top right corner.
This will open the 'Booking services' modal, listing all your configured services.
To edit a service, click on its entry. This will open the 'Edit service' form, where you can adjust any details like name, price, description, who offers it, location, time options, or custom questions. Click Save service when done.
To delete a service, open the 'Edit service' form, click the three dots (...) in the top right corner, and select Delete service. Confirm your choice.
By effectively managing your calendar and services, you ensure a smooth and professional booking experience for your customers!