If more than one person on your team takes appointments, you can let customers book with each of them. Every bookable team member has their own weekly schedule, their own services, and their own Google Calendar connection. This article is for owners and admins, who manage who takes bookings.
Before You Start
Team members need to be on your Durable team first. To invite someone, click Settings in the bottom left of your dashboard and open Team. See Invite and Manage Teammates (Users).
Until they accept, they appear in bookings with Invite pending. Enable them for bookings after they accept.
Who Can Manage Team Bookings
Owners and admins can make team members bookable and change their schedules and services.
Members can view other team members' availability, but can't change it.
To check or change someone's role, see Understanding User Roles and Permissions in Durable.
Open Your Team Settings
From your Durable dashboard, click Bookings in the left-hand navigation menu.
Click Settings in the top-right corner.
Under Business settings, click Team.
The Team page lists People on your team that customers can book with. Anyone who isn't bookable yet is listed under On your team, not bookable.
If you open Hours and see You're not taking bookings, click Go to Team to add yourself.
Make a Team Member Bookable
On the Team page, click Make bookable next to the person's name.
In the Add [name] to bookings window, check the Display name customers will see.
Under Weekly schedule, turn on the days they work and set their hours. The schedule starts from your business hours.
Under Services, turn on each service they offer.
Click Add to bookings.
They now appear with the people customers can book with. You can change any of these details later.
Edit a Team Member's Booking Settings
On the Team page, click the team member's name.
Choose a color for their bookings, or change their Display name.
Next to Weekly schedule or Services, click Edit to update when they work or what they offer.
Click Save.
You can also open a team member's settings from your booking calendar: click the pencil icon next to their name in the filters at the top.
Once someone is bookable, they can update their own time zone and weekly schedule from Settings > Your settings > Hours.
To stop someone taking bookings, click Remove from bookings. At least one person needs to take bookings, so you can't remove the last bookable person.
Let Customers Pick a Person
On the Team page, use the Customers pick a person toggle to decide how bookings are assigned:
On: Customers choose who to book with when they pick a time. They can select Anyone to see general availability, or pick a team member to see only that person's times.
Off: Bookings are auto assigned to whoever is free.
Choose Who Offers Each Service
Not everyone has to offer every service. When you add or edit a service, the Offered by section lists your bookable team members. Turn each person on or off, then click Save service. See Creating and Customizing Booking Services.
Connect Each Person's Google Calendar
Google Calendar connections are per person, not per business. Each team member signs in to Durable and connects their own calendar from Settings > Your settings > Google Calendar. See Configure Booking Settings: Hours, Visibility, and Google Calendar.
View Bookings by Team Member
On your booking calendar, use the filters at the top. Click All to see everyone's bookings, or click a team member's name to see only theirs. See Managing Bookings and Google Calendar Integration.