This article guides you through the process of activating your Website Lead Agent and connecting your business email. By following these steps, you'll enable automated, AI-powered responses to inquiries submitted through your Durable website's contact form, streamlining your lead management.
Accessing the Website Lead Agent
From your Durable dashboard, locate the left-hand navigation panel.
Under the Agents section, click Website Leads.
Activating the Agent
On the Website Leads dashboard, click the Start Agent button.
You will see a chat interface appear, displaying a welcome message from your Website Leads Assistant, indicating the agent is ready to begin.
Connecting Your Email Account
When the agent drafts its first reply (this can be triggered by a simulated lead or a real inquiry), you will see an 'Approve email send' section.
Click the Connect Gmail button.
Follow the prompts to sign in with your Google account.
Grant Durable permission to 'Send email on your behalf' by clicking Allow.
Once connected, the Connect Gmail button will change, indicating your email is ready to send approved replies.
Verifying Agent Status
In the right-hand panel of the Website Leads screen, ensure the Website Leads toggle is set to Enabled.
This panel also displays any chat history with the agent, confirming its activity and any drafted responses.
Tip: Connecting your email account ensures that all AI-drafted responses can be sent directly from the primary email address of your connected Google account, maintaining a professional and consistent brand voice for your customer communications.
What's next
With your Website Lead Agent successfully set up and your email connected, you're ready to start managing incoming leads efficiently. To learn more about how to interact with your agent and manage its responses, refer to our article, "Managing Leads and Responses with the Website Lead Agent." For an overview of the agent's capabilities, see "Introducing the Website Lead Agent."