Configuring Service-Specific Payment and Cancellation Policies
Durable allows you to customize payment requirements and cancellation rules for each of your services, giving you granular control over your booking process. These service-specific settings override any global default policies you may have configured for your business.
Accessing Service Payment and Cancellation Settings
To configure payment and cancellation policies for a specific service:
From your Durable dashboard, navigate to the Bookings section.
Click on Services in the left-hand menu.
You can either:
Click on an existing service to edit it, or
Click + Add service to create a new one.
In the New service or Edit service modal, scroll down to locate the Payments & cancellation section.
Setting Service-Specific Payment Options
Within the Payments & cancellation section, you can choose one of four payment options for this specific service:
No payment required: Customers can book the service without making any payment at the time of booking.
Invoicing: After the service is booked, you will manually send an invoice to the customer for payment.
Require full prepayment: Customers must pay the full service amount at the time of booking to confirm their appointment.
Pay after appointment: Customers book the service, and payment is collected after the service has been rendered.
Select the option that best suits the payment terms for this particular service.
Defining Service-Specific Cancellation Policies
You can also set a unique cancellation policy for each service. This allows you to manage cancellations and refunds according to the nature of the service.
In the Payments & cancellation section, locate the cancellation policy settings.
Customers can cancel up to: Specify the minimum notice period required for a customer to cancel without penalty. You can set this in hours or days (e.g., "24 hours" or "3 days").
Late cancellation refund: Determine the percentage of the service fee that will be refunded if a customer cancels after the specified notice period. For example, entering "50%" means they will receive half of their payment back for a late cancellation.
Configuring Non-Refundable Fees for Prepayment
If you have selected Require full prepayment for a service, you have the option to make a portion of the payment non-refundable.
After selecting Require full prepayment, an option for a non-refundable fee will appear.
Enable the non-refundable fee option.
Enter the percentage of the service fee that will be non-refundable (e.g., "20%"). This amount will not be returned to the customer, even if they cancel within the allowed cancellation window.
Understanding Policy Overrides
It is important to remember that any payment or cancellation policies configured at the service level will take precedence over your general business-wide default settings. This allows you to have flexible policies tailored to each service you offer.
By customizing these settings, you can ensure that each service has the appropriate payment structure and cancellation terms, providing clarity for your customers and protection for your business.