Durable provides a streamlined way for business owners to manage payments and refunds for services booked directly through their website. This article guides you through accessing your payment records, understanding transaction details, and processing refunds.
Accessing Your Payments Dashboard
To view and manage all booking-related payments and refunds, navigate to your Durable dashboard:
Click on Settings in the left-hand navigation menu.
Select Payments from the Settings options.
Click View Payments to open your transaction list.
Understanding Your Transaction List
The Payments dashboard displays a comprehensive list of all transactions related to your bookings. Each entry provides key information at a glance:
Amount: The total value of the transaction.
Email: The email address of the customer who made the booking.
Date: The date and time the transaction occurred.
Status: The current state of the payment (e.g., Paid, Refunded, Pending).
Payment method: The method used for the payment (e.g., Credit Card, Google Pay).
From: The name of the customer associated with the transaction.
This list allows you to quickly overview your payment activity and identify specific transactions.
Viewing Individual Transaction Details
For a more in-depth look at any transaction, click on its entry in the list. This action opens a detailed view, providing additional information such as:
The specific service or services booked.
The customer's full contact information.
A breakdown of the payment, including any fees.
The transaction ID for reference.
Processing Refunds
Refunds are processed automatically according to your cancellation policy. If a customer cancels within the allowed window, they receive a refund based on the percentage you configured.
If you want to refund more for special circumstances, or if you are cancelling for your customer and want to give them a higher refund amount:
Click into the appointment within the bookings calendar.
Click Manage Payment.
Input a new refund amount.
Alternatively, you can process refunds through your Payments settings. From the main dashboard, go to Settings, then Payments, and locate the transaction. From there you can issue a Full Refund or Partial Refund using the standard Stripe controls. For more on payment setup, see How to Enable Payments in Durable.
Once processed, the transaction status will update accordingly in your Payments dashboard.
Handling Customer Disputes
In the event a customer disputes a charge, these disputes will also be surfaced within your Payments dashboard. It is important to monitor this area for any dispute notifications and address them promptly according to Stripe's dispute resolution process.
Managing your booking payments and refunds through Durable's integrated system ensures you have clear oversight and control over your financial transactions, making it easy to keep your business operations smooth and your customers satisfied.
For details on supported payment methods and fees, see Payment Methods and Processing Fees.