The Google Review Agent helps you manage your Google Business Profile reviews efficiently. It monitors new feedback, drafts AI responses, and allows you to approve or modify them before publishing. You can respond to reviews individually or handle multiple reviews at once.
Prefer a walkthrough? This video shows how to confirm Google is connected, enable the agent, and approve a reply.
Understand the Google Review Agent dashboard
To access your Google Review Agent, open Google Reviews in the left menu. You'll see a dashboard that provides an overview of your review activity and pending tasks.
At the top, you'll find key metrics: your total Reviews, your Avg. rating, and the number of Pending replies.
The Needs your attention section lists all reviews that have not yet received a response. These are reviews awaiting your approval or modification.
The Recent responses section displays reviews for which a response has already been posted to your Google Business Profile.
Respond to individual reviews
The agent drafts a reply for each review. You can approve it, decline it, or ask for a revision before anything posts to Google.
In Needs your attention, click the review you want to address.
Review the customer's original feedback and the AI-generated draft.
To post the draft as is, click Approve. A confirmation Response posted appears, and the review moves to Recent responses.
If the draft is not suitable, click Decline. This discards the draft, and the review stays in Needs your attention.
(Optional) To revise the draft, type your instructions into the Ask anything chat box at the bottom of the review. For example, you might type "Make it more formal" or "Add a thank you for their feedback." The agent generates a revised response based on your input.
Respond to multiple reviews at once
The AI Partner can also help you respond to all your pending Google reviews in a single action.
In the Start a new chat box at the bottom of the screen, type a request to respond to all pending reviews. For example, you might type: "Respond to all pending reviews" or "Draft replies for all unaddressed feedback."
The agent will analyze all unreplied Google reviews and generate draft responses for each. You will see a summary of the reviews found and the proposed replies.
Review the agent's responses. You have two options:
To post all the suggested responses to your Google Business Profile, click Approve all.
To discard all the suggested responses and return to the main dashboard, click Decline. The reviews will remain in Needs your attention for you to address individually or with a new bulk request.
(Optional) If you wish to modify any of the individual draft responses before approving them, type your specific instructions into the Ask anything chat box at the bottom of the review responses screen. The agent will revise the responses based on your input.
Once approved, the responses will be posted to your Google Business Profile, and the reviews will automatically move to Recent responses.
View recent responses
Use Recent responses when you need to see what already went live: confirm a reply posted, check what you said last time, or look back before you answer a follow-up. After you approve a reply, the review moves here. Scroll down to browse the history.
What's next
To connect Google first, see Set up your Google Review Agent.