Durable handles the day-to-day reminders for your customers when an invoice hasn't been paid yet. You turn reminders on once, and that schedule applies to every invoice. For a single invoice, you can turn those reminders off or back on.
Turn reminders on
This setting is for all of your invoices.
In the Durable dashboard, click Settings (gear icon) in the left sidebar.
Select Invoices.
Turn Automatic payment reminders on.
Under Reminder schedule, choose a schedule:
Standard: 7 days before the due date, on the due date, and 1 and 3 days after.
Gentle: on the due date, and 3 days after.
Persistent: 7 days and 1 day before the due date, on the due date, and 1, 3, and 7 days after.
Click Save.
You can open the same settings from the Invoices list. Click Settings (the slider icon) in the top right.
Turn reminders off or back on for one invoice
The schedule stays the one you set above. On a single invoice, you only choose whether reminders are on or off.
Click Invoices in the left-hand menu.
Open the invoice.
Click the three-dot menu in the top right.
Select Turn off reminders to stop them for this invoice. To start them again, open the same menu and turn reminders back on.
What's next
To resend an invoice, copy a payment link, or mark it paid, see Manage an invoice after you send it. To create the invoice, see Create and Send Invoices to Customers.