Give customers a clear choice of shipping cost and delivery time. Set up your shop’s rates before creating physical or made-to-order items, so those options are ready when you configure delivery.
Before you start
Shipping rates are managed globally in Shop settings, rather than created separately for each item. Buyers choose a rate at checkout when their order is being shipped, and the rate is charged once per order.
If you do not add a shipping rate, delivery is free by default.
You can skip shipping-rate setup if you only sell digital downloads, services or pickup-only items.
Add a shipping rate
Choose a name that helps customers understand the option, along with a price and a delivery estimate you can meet. You can add more than one rate if you offer different delivery speeds or prices.
From your Durable dashboard, select Sell in the left sidebar.
Open Shop settings, then Shipping rates.
Click + Add shipping rate.
Enter a Name and Price for the option.
Enter the Earliest delivery and Latest delivery in business days.
Click Save.
Repeat these steps for any additional shipping options.
Update or remove a rate
Review your rates when your delivery costs or timing change. Because these are shop-wide settings, make changes here rather than recreating a rate for each item.
To edit a rate, click its pencil icon, update the details, then click Save.
To remove a rate, click its trash icon, then click Delete in the confirmation window.
You can also open these same settings from an item by clicking the pencil icon beside Shipping rates.
Choose delivery options for an item
Once you’ve created an item, decide how customers will receive it. You can offer shipping, pickup or both where applicable, while digital downloads are delivered by download link.
Select Sell in the left sidebar, open the Items tab at the top of the page and open your item.
Under Delivery, choose the option you want to offer:
Shipping only: Ship the item to the customer.
Pickup only: Let customers collect it from your location.
Shipping or pickup: Offer both choices.
For a Physical product or Made-to-order item, review the existing options under Shipping rates. To add or change a rate, use the pencil icon to open your shop-wide settings and follow the setup steps above.
Shipping rates do not appear for Digital download, Service package, Membership fee, Pre-order for pickup, or Other items.
Set the pickup address
If customers can collect the item, including Pre-order for pickup items, confirm where they should go. Your Durable business address is used by default.
Click the pencil icon beside Pickup address to open Choose pickup address.
Select an address, click Edit to update one, or click + Add address to add another location.
Click Done.
What's next
Add and customize your items, then choose the delivery options relevant to each one. Physical and made-to-order items use the shipping rates you’ve set up for your shop.